The constituent services phone line for Gov. Glenn Youngkin’s office stopped working on Tuesday. His office says it is due to a technical issue and is not intentional.
The automated voice with the phone number provides two options: to leave a message for the governor or be transferred to his staff.
If callers select option one, a voice responds with “sorry” and the call is ended.
Option two is still operating, and callers are able to reach the governor’s staff directly.
“Today a temporary service outage affecting the Constituent Services department phone system was identified and is actively being resolved,” said Christian Martinez, a spokesperson for Youngkin. “Governor Youngkin understands the vital importance ensuring that the voices of Virginians are heard loud and clear. He prioritizes listening to his over 8 million bosses in Virginia and encourages them to continue utilizing the multiple ways they can engage in the governing process at www.governor.virginia.gov/communicating-with-the-governors-office, [email protected] or during normal business hours by calling 804-786-2211.”
Youngkin received some criticism on social media for the glitch in the system.
“If STILL down – this is a disservice to the citizens of our commonwealth and should be handled expeditiously,” said Del. Josh Cole, D-Stafford.
As of 9:00 Tuesday night, the phone line was still not operating correctly.